Health matters to you and us...You are entitled to anticipate and receive high quality care and treatment at Aster hospital. With the professional team of healthcare management, you can get the best results for your health. The team that monitor and manage your healthcare include doctors, nurses and allied health staff who look after you upon your visit and during the hospital stay. The hospital has a Patient Relations Officer whom you may contact should you have a concern, problem or query about the care you receive or your hospital stay. This charter educates you about your rights and responsibilities in terms of treatment and other relevant formalities. Your Rights To be treated to the best, being considerate and respectful of you. The hospital has to be “feel safe”, clean and comfortable. To receive individualized care without discrimination as to your race, religion, nationality, color, gender, age, and physical or mental stability. To obtain privacy in consultation, investigations and examinations and medical procedures. To be protected from verbal, physical, mental and sexual abuse and/or assault. To choose your treating doctor. To raise any concerns with hospital staff, and to request assistance from the Patient Relations Officer at the hospital. You have the right to be told by your doctor about your diagnosis and possible prognosis, the benefits and risks of treatment, and expected outcome of treatment, including unanticipated outcomes. You have the right to give written informed consent before any non-emergency procedure begins. To be fully involved in deciding how and when you leave hospital. Before you are discharged, decisions will need to be made about your ongoing needs and follow up for the same. To discharge yourself against your doctor's advice, however, you may be asked to sign a form accepting responsibility for your decision. If you are unsure about your treatment, you are entitled to obtain a second opinion from another qualified health professional. To access the medical reports, investigation reports and discharge summary for the treatment. To have all your health/treatment information confidential in accordance with the Federal applicable laws. Your Responsibilities To provide relevant information about your health and circumstances that may influence your treatment, recovery or stay in hospital. Your treating team can only provide the most appropriate care if they know all the relevant information about your health and circumstances. To extend best participation in making decisions about your medical treatment. To follow the treating doctor's instructions and other care providers' directions and guidance. If you do not understand any information or instruction you can ask the concerned team. Ensure that members of your family or any other authorized person/s are available to hospital personnel for passing information about your treatment. You are also expected to treat the hospital staff with respect and consideration. Where possible, the hospital will make every effort to meet your needs. If you have any concerns, questions or any complaint, you should speak to one of the staff or the Patient Representative.