Aster Hospital, Big on Care

Al Raffah Hospital, Sohar,

Bathina, Sohar

Hospital

About Us

specialities

Policies

physicians

*insurance

back

The Al Raffah Hospital, Sohar, is a 50 bedded multi-speciality hospital spanning an area of 54,000 sq. ft. With cutting-edge facilities and world renowned medical professionals, we ensure that you are offered services that will surpass all benchmarks of quality at surprisingly affordable costs.

Facilities

FACILITIES:

• 50 BEDDED HOSPITAL

• 2 MAJOR AND 1 MINOR OPERATION THEATER WITH C ARM FACILITY

• 2 DELIVERY SUITES

• FULLY EQUIPPED ICU AND NICU

• FACILITY TO CARRY OUT LAPAROSCOPIC SURGERIES

• DENTAL WHITENING

• SEPARATE PROCEDURE ROOM

• SPACIOUS WAITING AREA

• ULTRASOUND SCAN

• 8 SLICE CT SCAN

• AMPLE PARKING SPACE

• 54,000 SQ FT OF SPANNING AREA

• 24 HOURS EMERGENCY AND AMBULANCE SERVICE

• TIE-UP WITH ALL MAJOR INSURANCE COMPANIES IN OMAN

• FULLY EQUIPPED LDR SUITE TO HANDLE HIGH RISK PREGNANCIES

Attendants & Visitors

I.General Information:-

· Round the clock services under one roof. In case of any emergency, contact the hospital on   96096060   for the ambulance services.

· Only one attendant is allowed to stay with the patient.

· We accept Cash, Debit & Credit card payment for our IPD & OPD services.

· All patients for admission are requested to sign a declaration for payment as per the hospital   charges.

· In case the patient has to undergo for surgery / procedure, deposit at least 30% of package   amount.

· In case the patient is in ICU / OT the room will have to be vacated and if the attendants wish   to retain the room during that period, 50% of the actual room rent will be charged.

· Only the billing department processes all in patient payments.

· Our pharmacy provides all the medicines for in patients. We do not permit medicines &   consumables from outside.

· When suitable and appropriate accommodation is not available, Patient may be admitted one   above / one below with the provision that accommodation is charged for the type occupied but   all other charges will be for the type of admission requested.

· Cancellation of charges when procedures not done will be as under

   For Lab / ECG/ EEG etc.       Refund after deduction as follows

· When patient is not willing –     then 10% charges will be deducted

· Patient is willing but test cannot be performed on technical grounds then 100 % refund. ·        Before admission, please verify the address proof of patient and get a copy of either passport   or resident card.

· At the time of admission please verify the patients Unique Hospital Identification Number (   for all old patients )

· To help us serve you better kindly spare your valuable time to fill up the feedback form, to   enable us to give quality healthcare.

· The entire hospital premise is a “No Smoking Zone”. Consumption of alcohol or any other type   of intoxicating substances is strictly prohibited inside the hospital.

· Children below 12 years are not permitted at patient areas / bed side. This is a precautionary   measure as children are more prone for infection.

· Please do not make use of candles, agarbattis, lighters, matchboxes etc. as they are a   potential hazard in a hospital and they can also trigger our sensitive Smoke Detector System.

· For reasons of infection control and to prevent allergy, flowers are not allowed to any   patient care areas.

II.Admission and Discharge:

   Before Admission:-

· Reservation is done for Operation / Procedure / Diagnostics Services / Day care

· Kindly get the date for the operation confirmed by the consultant

· Kindly decide your choice of room and inform the front office.

· Only a surgeon/ consultant can cancel / postpone a surgery on medical grounds & authorize a   refund. Please contact the Admission & billing counter after cancellation.

At Admission:-

· Doctor’s note for planned cases

· Mediclaim Policy holder should carry the policy card.

· Choice of admission class category should be finalised at the time of admission

Kindly bring the following:

· The medicines you are currently consuming and all concerned medical reports and X-rays

· A list of any known allergies and sensitivities

· Personal slippers & footwear

· Always preferable to keep some cash for miscellaneous purposes in case of emergency. Please   safeguard your    valuables & mobile. The hospital will not be liable for any loss of money or   valuables.

After Admission:

· Please provide accurate and full information about your medical Problems, past medical history   / medication taken. Inform the doctor or nurse of any sudden changes in your condition. Follow   the treatment plan recommended by the medical practitioner.

· We request one relative to be in the hospital premises during the surgery.

· Please wear hospital clothes throughout your stay in the hospital

· Help in keeping the number of visitors and the noise level low. We allow only one attendant in   wards & single room.

· Please respect Hospital and personal Property

· Food is served to all patients. Patient’s relative’s meals can be provided in the hospital at   extra cost.

· Home food may be permitted on medical grounds.

· We do not allow outside pillows, blankets, clothes etc. as they may be a source of infection.   Visitors are not permitted to sleep on floor.

· Discharge of patient would be authorised as per doctor’s opinion.

III. Accommodation

Type of Room	Features
Triple Sharing	Three patients in one room , chair for each patient’s relative, common cable television, common intercom, common refrigerator and one common bath room in the wing
Twin Sharing	Two patients in one room, chair for each patient’s relative, common cable television, common refrigerator and one common attached bath room in the wing.
Private Room	A private room with attached bath , one sofa-cum-bed for patients relative, cable television and a intercom , Refrigerator , Reading Arrangements
Deluxe Room	A Single room with electronic bed with attached bath and a complete arrangement for relatives

IV. Visiting Hours:- Two visitors are allowed during visiting hours

Hours	Schedule Timings	Schedule Days
Morning	11 am – 1pm	All days
Evening	4 – 7 pm	All days

V.For Insurance Cases:-

· If you have a medical Insurance Policy, you are required to approach the company directly for reimbursement of your bills for which you will need

i.) Final bill

ii.) Detail bill

iii.)Discharge card along with Narrative summary

The final & detail bill will be given by cashier on settlement of dues.

The discharge card will be given by the ward nurse at the time of discharge

VI. Day Care:-

· The Day care caters to patients undergoing surgeries/ procedures that do not require an overnight stay in the hospital.

· Services are from 8 am to 8 pm.

· Duration of total stay ( Pre and Post Operative ) not more than 12 hours

· No visit charges will be applicable

· Only a surgeon/ consultant can cancel / postpone a surgery on medical grounds & authorize a refund. Please contact the Admission & Billing counter after cancellation.

· In case of Insurance Patient: Physically Patient can be discharged along with discharge slip and next day final bill can be handed over to patient along with discharge summary.

· In case of admission: In case of emergency, we can discharge the patient from day care and admit under IPD.

· All medicine will be provided from In house Pharmacy for all Day Care Services.

VII. Pharmacy: –

· No outside drugs / consumables are allowed to be brought to the Hospital either through the patient or their relatives

· Medicines / Consumables as required by the patient will be indented directly from the pharmacy by the ward staff.

· The Pharmacy is open 24/7